Refund policy
1. Refund Policy → replace current content:
CONTOURA Return & Refund Policy Last updated: July 27, 2026
30-Day Return Window If you're not completely satisfied, contact us within 30 days of delivery for a full refund.
How to Initiate a Return Email contact@lovecontoura.com with your order number and reason. We'll respond within 1–2 business days. Do not send items back without return authorization.
Return Conditions
- Original packaging with all accessories
- Unused or like-new condition
- Returns outside 30 days not accepted
Refunds Processed within 5–7 business days to your original payment method.
Return Shipping Customer's responsibility unless item arrived damaged, defective, or incorrect. Use a trackable method — CONTOURA is not responsible for lost returns.
Damaged or Defective Items Contact us within 7 days of delivery at contact@lovecontoura.com with photos/video. No return shipment required — we'll arrange a replacement or full refund.
Wrong Item Received Contact us within 7 days of delivery. We'll send the correct item or issue a full refund. No return required.
Non-Returnable Items
- Gift cards
- Items outside the 30-day window
- Items with heavy use, damage, or missing packaging
Questions? contact@lovecontoura.com | lovecontoura.com